FAQ

• Is it Human Hair?

Yes, each wig is constructed with 100% Human Hair.

• Do We Cut the Lace?

Absolutely, we are able to cut the lace (Additional Services Collection). Remember to include this service in your cart along with your chosen wig.

• What does Ready to Wear mean?

Expect your unit to arrive fully customized. This includes bleaching the knots of the unit, plucking the hairline for a natural look, and ensuring the unit is washed and styled.

• What to do when your wig arrives?

Start by taking the unit out of the SQH wig box, then apply lace tint or your preferred concealer and carefully cut the lace. If desired, you can use a holding spray or dab a small amount of hair mousse with your finger. Finally, secure the unit with a melt band for 5 minutes and you're all set.

• Are Our Wigs Beginner Friendly?

Rest assured that all preparations have been made on your behalf, ensuring a seamless self-installation experience. We advise investing in a closure wig and opting for our professional lace-cutting service.

• How Long is Shipping?

After your items have been shipped, you should receive them in 2-3 business days (USA only). For international shipping, kindly allow 6-10 business days for delivery.

• What is your return policy?

Due to the nature of our products, all sales are final. We do not accept returns on wigs. Please review your order carefully before completing your purchase. If you have any questions before ordering, don't hesitate to reach out — we're happy to help you find the perfect unit.

• What cap sizes do you carry?

We offer Small, Medium, and Large cap sizes. Our Ready-to-Ship wigs are crafted to fit the average head size, but if you need a specific fit, our Pre-Order and Custom wig options allow you to choose your cap size from start to finish.

• Can I customize my wig?

Absolutely! Our Custom Wig option lets you choose every detail — from the hair texture and length to the density, lace type, and cap size (Small, Medium, or Large). It's your vision, built by us.

• How long does a Pre-Order take?

Pre-Order wigs have a 7–14 business day turnaround, plus 2–3 days processing time before shipping. Once your order is ready to ship, you will receive a tracking number so you can follow your unit every step of the way. Once shipped, you'll receive your unit in 2–3 business days (USA).

• Can I color or heat style my wig?

Yes! All of our wigs are made with 100% human hair, so they can be colored and heat styled. We always recommend using a heat protectant and consulting a professional for coloring to maintain the longevity of your unit.

• How long will my wig last?

With proper care, your Sheek wig is built to last. Virgin Hair wigs last 1–2 years, while Raw Virgin Hair wigs can last 3–5 years with proper maintenance. We recommend washing every 7–10 wears, storing on a wig stand, and avoiding excessive heat to keep your unit looking its best.